Our Story

Like many small trades businesses, Norwich Chimney Works began with a toolbox, a truck, and a reputation to earn. Early on, we saw the same problems across the region: creosote buildup that threatened safety, water intrusion that slowly destroyed masonry, liners that were improperly sized or deteriorated, and equipment installed without consideration for draft or clearance. We also heard frustration from homeowners who were left with vague estimates, messy job sites, or repairs that didn’t address root causes.

We built our company to be different. We take the time to educate each customer—explaining what we see, how your system is supposed to work, and what options will give you the best results for your budget. We capture before-and-after photos so you can make decisions confidently. We invest in equipment that keeps your home clean, like HEPA vacuums and containment setups, and we schedule realistically so we never rush through an inspection or repair.

What We Stand For

How We Work

When you contact Norwich Chimney Works, you’ll talk to a knowledgeable team member who will ask about your home, appliances, and recent symptoms—smoke spillage, odors after rain, visible cracks, or animal activity. For routine sweeping, we schedule a convenient time and confirm before arrival. For leak tracing or repair projects, we may start with an inspection that includes roofline and attic checks plus a camera assessment of the flue.

On the day of service, we arrive on time in clearly marked vehicles. We protect floors and furnishings, then get to work. After cleaning or inspection, we walk you through our findings and show photos of anything that needs attention. If repairs are recommended, you’ll receive a written estimate describing the steps, materials, and any alternatives. We proceed only after you’ve approved the plan.

Services We Provide

• Chimney Sweeping: Thorough, mess-free cleanings for fireplaces, wood stoves, and furnace flues to reduce creosote and improve draft.
• Level 1–3 Inspections: Annual checks, real estate transactions, and post-incident investigations with detailed photo documentation.
• Chimney Repair & Repointing: Mortar joint renewal, brick replacement, smoke chamber parging, and crown rebuilding to restore structural integrity.
• Chimney Liner Installation: UL-listed stainless steel and cast-in-place options sized to your appliance for safe, efficient venting.
• Caps & Dampers: Weather protection and energy savings with stainless caps and top-sealing dampers that shut tight when not in use.
• Waterproofing & Leak Repair: Source-based leak fixes plus breathable masonry sealants to keep water out and let vapor escape.

Why Norwich Homeowners Choose Us

Our customers tell us they appreciate the way we slow down and explain things. They like that our estimates read like a plan, not a puzzle. They notice the care we take on their property, from careful ladder footing to thorough cleanup. And they value having a single local company that can sweep their system, diagnose a draft issue, rebuild a failing crown, and install a properly sized liner—without juggling multiple contractors.

Most importantly, they value peace of mind. A safe, efficient chimney means confidence when you light your first fall fire, fewer surprises during heavy rains, and a system that adds comfort and value to your home. That’s the standard we hold ourselves to on every job.

Proudly Serving Norwich, CT

We live here, and we’re proud to support our neighbors. Norwich Chimney Works serves homeowners across Norwich, CT and nearby communities with responsive scheduling and real accountability—if something doesn’t look or feel right after a service, we want to hear about it and make it right.